Frequently Asked Questions and Answers

Below you’ll find answers to the most commonly asked questions you may have. If you still can’t find the answer you’re looking for, Contact Us!

What Services Does iQ Computer Services Offer?

iQ Computer Services does much more than computer repair.  On-site IT support services, virus removal, and data recovery.  Our lesser-known services include password resets, computer recycling, and secure data wipe.

How long will it take to repair my computer?

Computer repair service turn-around time depends on many factors.  These include our current workload, difficulty in diagnosing, part shipping, and backorders.  You can expect a typical repair to take 3 to 5 business days.  Get same-day PC repair for memory upgrades, software issues, or hard drive installations.

What computers do you service?

Get repair for major brand computers.  Bring your Acer, Apple, Asus, Dell, Google, HP, IBM, Lenovo, Samsung, Sony, and Toshiba computers.

Do you work with other operating systems such as Linux?

Yes!  iQ will install and upgrade Linux distributions, including Ubuntu, Mint, Fedora, and CentOS, to name a few.

My computer is running slow.  Do you fix viruses and spyware?

You might have a virus.  Let us scan your computer for virus infections.  Call us at (703) 594-7271 (VA) or (301) 678-9840 (MD) for a virus removal estimate.

Do you charge for your services?

Yes, pricing is a flat rate for most issues.

What are flat rates?

A fixed fee for a service or project, regardless of time, is flat pricing.

What is a repair part?

A repair part is a professionally installed part.  iQ recycles faulty parts.

You Should Know

Will I need to drop off anything besides the computer?

When bringing in your laptop for repair, please bring along the AC adapter or power cord.  We need to test that too.  For a desktop computer, we have the necessary cables and accessories to get it up and running.

Why does iQ Computer Services work by appointments and not walk-ins?

Appointments give you the best service experience.  Waiting in line is no fun.  Scheduling appointments allow us to serve you and manage our time.  If you are not sure of an exact time, let’s set a range for the morning or afternoon.  For immediate help, please call ahead to see check our availability.

What type of warranty do you provide on your repair work?

Most new laptop screens come with a 1-year warranty service.  Other parts warranties vary.

Is there a return policy on parts?

You cannot return parts.

Can I wait while you do the repair?

No, there is no waiting area.  For short repairs, you may drop off your item and wait in your car.

What do you mean by your 100% satisfaction guarantee?

Our 100% satisfaction guarantee means we resolved the issue.  If our technicians are unable to fix your computer issue, only pay the diagnostic fee.  Please pay once you agree to the price and work.  The guarantee applies to all repair work.

How much is too much to spend?

Sometimes the cost of your repair is more than what your computer is worth.  We’ll tell you if it makes more sense to replace your computer with a new model.  Generally, if your computer is over 4 years old, it is often better to replace it.  We’ll help you make an informed decision.  Should you decide to buy a new computer, we’ll transfer your files from the old one to the new one.  After our diagnosis and price quote, you decide what option is best for you.

Are software problems or viruses covered by my warranty?

Software problems or viruses/spyware are not covered under the manufacturer’s warranty.  The factory warranty covers the failure of the hardware components due to defects.

Business Services

What Business Services Does iQ Computer Services Offer?

iQ Computer Services offers more than just laptop repair and computer help.  We also troubleshoot networks, install firewalls, and set up automated backups.

Does iQ Computer Services perform contract business computer services?

Yes.  Small business clients have remote, computer on-site services, and emergency support on annual contracts.  Please call (703) 594-7271 (VA) or (301) 678-9840 (MD) to for details.

Repair Services

What Desktop Services Does iQ Computer Services Offer?

iQ Computer Services offers help with all hardware and software issues.  Book in-home or office diagnostic and repairs, file recovery, spyware removal, and more.

What Laptop Services Does iQ Computer Services Offer?

Get help with broken screens, broken power jacks, keyboard problems, and USB ports.  Common repairs include WiFi issues, start-up problems, motherboards, hard drives, and DVD drives.

Can you repair or replace laptop screens?

We usually can repair broken laptop screens within one week.  It is generally worth repairing unless the system is more than four years old.

Do you repair printers?

Yes, we can help with your printer.  Most often this issue requires a computer technician visit.  iQ offers in-home support for these issues.

Can you help with my telephone, TV home theater, or game system?

No.  We do not offer home entertainment services.

Do you repair Apple MacBook computers with screens, keyboards, hard disks, and memory?

Yes.  We can perform Apple repairs for you.

Does iQ Computer Services repair mobile devices?

iQ Computer Services offers android software repair, Windows tablet services.  We can help with lost and deleted files and set up an automated backup.  We do not repair cell phone screens.  For more information on this visit our site

Can you help me if I bought my computer parts from elsewhere?

Yes, we can assemble any computer provided it has the necessary parts.  Bringing components from several different sources can cause compatibility issues.  It’s best for us to review your parts first.

What is a customer installable part?

If tools or disassembly of the computer isn’t needed, then it is customer installable.  Examples would include notebook batteries, AC adapters, desktop keyboards, and mice.

Common Issues

Why does my computer shut itself down all the time?

A number of things could be the cause.  It may be a faulty hardware component, such as a power supply, memory module motherboard, or video card.  Bring it to use to check it out.

Why does my computer get really hot?

Your computer is overheating.  There are many possible causes.  This often happens because the fans are clogged with dust.  If the system feels hot it requires immediate attention to prevent permanent damage.  Bring it in for internal cleaning.

When I’m watching a video or playing a game my computer gets a blue screen or shuts down.  What’s wrong with it?

This can happen if your computer gets too hot or you have a lot of programs running.  You may need more memory to meet your usage requirements.  Please call us at (703) 594-7271 (VA) or (301) 678-9840 (MD) for help to assess the situation.

I noticed my CD/DVD drive does not read discs anymore or won’t eject.  Do I need a new drive?

The answer is most likely yes.  Sometimes this condition can be repaired, but other times the disc drive may be a lost cause.  If you have a PC you are in luck because replacement optical drives are inexpensive.  Apple DVD drives and the labor involved is usually more expensive so it may be better to get an external drive.

I accidentally dropped my laptop computer.  Now it’s not working properly.  Is repair possible?

It may be possible to repair your laptop, but we will have to diagnose it and assess the problem(s) involved.  Please provide any information about what caused the damage and your computer’s symptoms.  Don’t use your damaged computer because it can make the damage worse.

I cracked my laptop screen.  Can you fix it?  How long will it take?

Yes.  iQ can fix your broken computer screen.  We would order the part for you and install it.  The average time that it would take for this repair is around 3 to 5 business days.  We also offer rush services and can have it done for you in about 1 to 2 business days.

Is my computer worth repairing?

The age of your computer is a big factor if it should be repaired.  When your computer is older than 4 years, it would probably be best to buy a new computer.

My hard drive is physically broken.  Can you still recover my data?

This varies on how the drive is broken.  Whether it is an external hard drive or an internal hard drive it’s possible to recover your data.  If we are not able to recover your data in-house, we have a data recovery partner for extreme cases.  If you hear a strange clicking noise, or your computer is not powering on, call us at (703) 594-7271 (VA) or (301) 678-9840 (MD).

I spilled liquid inside my computer.  Is it possible to repair the damage?

It depends on how much liquid spilled and how long ago it happened.  You should turn it off unplug it and bring it in right away.  The sooner you bring the computer in the more likely we can repair it.

Your Safety

I’m afraid to leave my sensitive information.  Why should I trust you?

It’s smart to have concerns about your privacy.  We’ve background-checked all technicians and administrative staff.  We also hold industry security certifications and training.  Our owner is a military Veteran with over 14 years of service.  He safeguarded sensitive, mission-critical information on a daily basis.  Hear what previous client testimonials and reviews say about their experience with us.

Check out our Testimonial page to see what clients are saying about us.

How can I keep my data safe?

Always back it up!  If you don’t have an external drive, get one.  Automated backup software takes the hassle out of backing up your important data.  Keep many backups in separate locations if possible.

Is it safe to click on links in e-mails or instant messages?

Unless you are absolutely 100% sure of the message source, it is not safe.  There are many scams, spam, and viruses finding their way into computers around the world.  Stay safe rather than sorry.  Be very careful with social networking, file sharing, and other questionable websites.

Should I stop using file-sharing programs and websites?  If so, why?

Yes, you should stop for many compelling reasons.  First and most obviously, it’s illegal to steal content.  Second, many sites are hosts for malicious software that can infect your computer.  Use a trusted source online, such as Netflix, iTunes, or Amazon for your digital content.

Gaming Computer Builds

Do you build custom computers?

Yes, we build custom desktop computers for gaming and professional use.  After you choose the parts that meet your needs our experts will build and configure your system.  Bring us your parts list for approval prior to the build.

How does the pricing work?

Basic custom PC builds fall into Tier 1 and include installing a motherboard, CPU processor, RAM Memory, HDD or SSD storage, and power supply PSU – $129.99

Most Tier 2 custom PC builds include installing a motherboard, CPU processor, RAM Memory, HDD or SSD Storage, power supply PSU and Operating System – $199.99

Tier 3 Custom PC builds include installing a motherboard, CPU processor, RAM Memory, HDD or SSD storage, power supply PSU, Operating System, graphics card, and closed-loop water cooling – $299.99

Do you do Intel or AMD-based builds?

iQ builds both Intel and AMD custom computers.  You choose, we build it.

What if I don’t know exactly what to get for my custom build?

Our expert PC builders are knowledgeable in the latest components and compatibility issues.  We will talk it over with you to help you select what will best meet your needs.

What if I am not a gamer?

Custom builds are not only for gamers.  We design systems for all kinds of users.  From students to business professionals.  We’ll create the perfect computer system for you.

How long does it take to go from boxes of parts to a working computer?

It really depends on the level of complexity of the build.  Most custom builds are eligible for rush same-day service.  Regular turn-around time averages between 3 to 5 business days.

Feedback and Reviews

Where can I leave a review/testimonial to share my experience with my online friends?

iQ Computer Services loves it when our clients share their experiences with others.  You can leave a review on Google, or email us for links to popular review sites.

Where is iQ Computer Services Located?

iQ Computer Services is conveniently located at 4215 Downing St Annandale VA 22003.  Our new Maryland location is 12506 Guinevere Rd, Glenn Dale, MD 20769

Check out our contact us page for more details and a descriptive map.

How can I connect with you online so I don’t miss out on what you’re doing?

You can connect with iQ Computer Services in a few ways:

You can… Like Us on Facebook

  1. Follow on Twitter
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  3. Follow on Instagram
  4. Follow on Pinterest
  5. Join Our Newsletter
  6. Share on Yelp