Client Testimonials - iQ Computer Services -Reviews

Glad to have found this business. After Asurion and Best Buy failed or otherwise wanted to charge more for less quality, I found Marcus' company on Yelp and gave them a try. Within 2 days (earlier than promised) he called me to let me know my repairs/upgrades were completed and even gave me a heads up about an unrelated issue that wasn't on my radar. The computer now works better than when I first got it and I am a happy customer. Always glad to find a local small business that delivers what was promised and provides good service on top of that.
- Russel Kemp April 10, 2024

My trusty laptop of 7 years was starting to die on me, and I desperately needed it to be repaired ASAP. IQ Services reached out so fast after I had put out a request on Yelp, and then they even picked it up from me! Marcus was a gem and helped send over some files that I wasn't able to back up before handing him my laptop. He definitely went above and beyond. He was extremely responsive, and I got my laptop back and sheeee isss looking cutee!!! It's like I have a brand-new lapto

- Ann Nguyen March 17, 2023

Marcus and his team have the expertise of brain surgeons in dealing with computers and Iphones. It is is an incredible relief to find honest, competent help in this technological jungle we live in. I had 60K photos from a once in a lifetime cruise to Antarctica on my Iphone 11. I foolishly had not backed them up, and then the phone suddenly locked up without warning. That meant it would power and light up but would not grant me access, much less allow me to copy the photos. The Apple technicians said I was out of luck. They could reset the phone but that would obliterate the photos. With previous models of the IPhone one could apparently retrieve the data in such a situation, but in its infinite wisdom the Apple strategists decided to make this process nearly impossible with the IPhone 11. So I was screwed, and Apple could have cared less. But Marcus had access to sophisticated consultants who were able to save my photos. I will be loyal and grareful customer for LIFE.

- Edmund Rennolds September 27 2021

When found IQ I needed a fast fix for activities from a fake Norton Security LifeLock connected to my Lap Top. They connected to my Lap Top to give to me a refund. The refund was $360. I have allowed Norton one time before access my Lap Top to fix a problem. By mistake they entered $3600 and told to me I need to give to them the difference from my Bank Account. I turned off my Lap Top. When I turned on my Lap Top hey changed my Password so that I could not Log on.
IQ found Viruses and returned my Lap Top to normal.
I Roguekiller Anti-Malware (Free)
15.0.8.0 64 bI Roguekiller Anti-Malware (Free) 15.0.8.0 64 bits
RogueKiller Anti-Malware

- Bruce Mosley September 2 2021

Marcus and IQ has always come to my rescue especially at a moment's notice. I have worked with Marcus for the past decade and he has always taken the time to explain the problem/solution and get my computer back to be promptly. Although the company has moved a little farther away from Alexandria, that will not deter me from continuing to use his services. The people I have referred to him have also been very content with his work and prices. Extremely professional, friendly and I highly recommend his company for any business or personal IT solutions and repairs.
- Maryam Samad August 28 2021

Marcus and Kaela of IQ Computer Svcs, Bowie, were truly wonderful. They understood the urgency since I'm working from home, and when my desktop "died", that's where all my work was. Once I got another desktop (the next day), they took over with file transfers, removal of the SSD from old computer/installation to new computer, and, once on-site at my home, also ensured my older UPS, which was failing, was replaced. Marcus took the time to patiently check everything out, and since I can't crawl under my desk to connect "stuff", took care of that, too. I am very grateful for their help and am pleased I discovered them! i was especially pleased that they handled recycling the "old stuff", too. I highly recommend and would certainly call them again should I need computer support (and I'm hoping I won't need it, frankly!) Thank you, everyone at IQ Computer Services of Bowie!
- Mary Frances Lebamoff July 24 2021

Discovered IQ Computer Services from a Internet search and selected them after seeing favorable reviews. My laptop froze prior to an important meeting, I went directly to their location after the meeting. I handed them my laptop and it was fixed a couple of days later. The repair cost was reasonable, the service quick and the customer service excellent. I am using them again because I have a keyboard issue. Using them is still cheaper than purchasing a new laptop.
- Gloria Constant March 12, 2018

After a Microsoft automatic update corrupted my Windows 10 virtual machine (running on my Mac), I tried a bunch of self-help solutions I found searching online forums and got nowhere after nearly a week. I was panicking and at a loss for where to turn for local IT support for my small business since very few IT support folks are familiar with Macs and virtual machines. After some online research, I discovered IQ Computer Services and reached out via their website.

I received a prompt response and after confirming that they were able to support my particular issue, I scheduled an appointment for remote support. I was thrilled with the response time, the level of expertise, and the ability to communicate with me in a patient and jargon-free manner throughout the remote session. They also checked up on me several times during the following week to make sure that everything was running again as it should.
- Jay Townsend September 26 2020

I came to IQ Computer services by word of mouth from a happy customer in a family member. I would recommend anyone needing MacBook repairs to go to IQ computer services as opposed to the apple store. The outlook was bleak with the estimate I got for my sustained liquid damages at the apple store and I was seriously considering replacing rather than repairing. It was reassuring to know once I got my diagnostics done at IQ computer services that I'd be able to keep my current MacBook and get a new keyboard, touch pad and charger. Marcus was very knowledgeable and professional in conducting my repairs. I would recommend IQ computer services to anyone and I will be back (knock on wood) if I ever have any other computer repair issues. My laptop feels as good as new now! Awesome! -
-Deion Baker April 15 2019

Unfortunately, hackers are real and dangerous and eventually every company will fall victim. We did. Computer was bricked. One call to Marcus late at night, and Nick was there first thing the next day. Not only was he prompt and responsive, but Nick went above and beyond the call to get us back up and running. Nick and IQ have the tools and experience to help. I couldn't be happier. We recommend Nick and IQ for value and quality. Just do it. Call them, you won't be disappointed.
- David T. Jan 16 2018

Found IQ Computer Services through a google search. They were available immediately (even on a Sunday afternoon) and were ready to provide same day service. Following a brief diagnostic, Marcus recommended a more long term fix to a hardware issue I was experiencing (cracked power supply connection on laptop casing and broken power supply cabling), ordered necessary parts and completed work thereafter. I left with a working laptop. The entire process was very transparent, with proper invoicing and payment available right away. Very professional and friendly service!
-Deglel T. Oct 4 2017

Literally the BEST ever!!! Called Marcus up in a panic when I spilled a glass of wine on my macbook laptop and completely fried my keyboard. I needed it fixed ASAP and he delivered. He went above and beyond and ordered parts (overnight) from out of town to get my laptop back to me the next day. Just in time for a business trip I was taking where I NEEDED my laptop. Not only is Marcus courteous, professional and completely on the ball ... he also goes the extra mile. He had one of his techs come by my house to pick up my laptop. I would enthusiastically recommend IQ Computer Services to everyone I know!!
-Kimberly Richmond Aug 2 2017

I couldn't be more pleased with the service I received from IQ Computer Services. They found that the CPU cooler had given up the ghost. They recommended a more robust cooler, which they ordered and installed. Now my system is running faster (with my Gaming). Not only did they offer to pick up my unit, but when the PC was repaired they then delivered it back to me. Though there was a charge for this service, it was greatly appreciated as I do not drive. I Will definitely recommend them.
-Timothy A. May 2 2017

Marcus with IQ Computer Services has been my go to person for a number of years now, he has serviced three desktop computers in my home remotely which was very helpful not having to carry my equipment to a shop outside, I also purchased a laptop from IQ Computer Services that he personally installed software that was instrumental in performing certain tasks that I needed, there are times when we all need to fix something on our computers, whether it be a simple adjustment/tune-up or a major repair, it could be that you only need to upgrade or install a virus protection...What ever the case may be' Marcus Reed is your man, his prices are very reasonable and fair and I do not believe that you will find a more dependable, qualified and knowledgeable Computer Guy.
-Gene Ferrell Dec 12 2016

This is the place to go if you have any computer issues. After ignoring what seem to be a minor loose hinge from dropping my notebook, I had extensive internal damage. The entire bottom had to be replaced/rebuilt. They fixed my computer in less than a week and restored all my information and software. The prices were very reasonable and I received convenient complimentary text updates through the process. I especially liked that they offered military discount and emailed receipts. I couldn’t have asked for a more professional, timely, efficient service. Especially considering I was in a rush because of online classes and it wasn’t a easy fix but they made it work with no complaints. Defiantly will go back if I ever have anymore issues with my laptop.
-Jasmine Sanford Sep 23 2016

Marcus and his crew are top notch, I was having issues with my laptop overheating, all other locals busy and /or stated that they would have to mail it out for part repair. He looked at it found the issue of desert sand and extra heat tap and lack of gel. within 24 hours he had it up and running faster then ever. Spoke to him on another laptop i had being slow within 48 hours weekend that is they diagnosed multiple viruses, contained cleaned , defragged and installed new security. Want an honest and fair hand shake then speak with Marcus.
-Phillip W. April 16 2016

Having my old computer maintained and repaired by Marcus at IQ Computer Services, it was the obvious choice to go to him when it finally shut down for the final time. Unable to revive my old workstation because of a crashed motherboard, I decided to ask Marcus to build me a new one. I trusted his expertise, and I didn’t want to deal with buying a new p.c. at a store. He built me an incredible system that meets more than all of my needs. I’m overjoyed with its performance thus far, and its upkeep will forever be maintained by IQ Computer Services. IQ also provides just about any computer component you need. I will be a customer for as long as I have computer needs.
-Mick B. March 17 2016

I was desperate for immediate help with several computer/printer problems so I first called the big, well known computer tech firms; however, I had to navigate through an 800 number, no one could come to my house the same day, and their fees were incredibly high. I then took a chance on the smaller, lesser known IQ Computer Services, and they were FANTASTIC on every measure. An actual human — Marcus Reed — answered the phone when I called, and he arranged to come to my house that same afternoon. Mr. Reed and his colleague arrived at my home at the exact time he told me they would arrive. They were very professional, knowledgeable, and kind. Mr. Reed solved all of my computer/printer problems in very little time and was very patient and helpful in answering my many questions. In addition to the great service, the fee was much lower than the fees quoted to me by the bigger computer tech firms! I was so pleased with my experience with Mr. Reed and IQ Computers Services that I plan to hire them again to help me set up more sophisticated computer capabilities. Five stars! Definitely Hire IQ Computer Services!
- Nancy C. Feb 10 2016

Very good service! Although I had been hoping that my 7 year old laptop could be kept functional for another 5 or 6 months (I knew it was on it’s way out), after evaluating and working on it, Marcus let me know it was beyond saving. He was extremely helpful and patient in advising me on a replacement and in providing me with and explaining the options (I am not very computer savvy) that were within my budget and preferences (e.g., Windows 7). Once the decision was made, he was able to order it for me at a discount and get everything loaded and set up the way I wanted it. There were no surprise extra charges for this’s or that’s – what he quoted me is what I paid and quite reasonable. I read a prior review saying not to let the fact that he works from home deter you, and that was helpful as I otherwise might have been a bit doubtful about this – no worries, but I did have a hard time initially finding his home in the complex he lives in. I highly recommend! Marcus quickly put me at ease with his competence and knowledge, earned my trust, and I feel comfortable calling or emailing or dropping by for other little things and questions (e.g., if I want help in installing software, or to learn how to use some new function).
-Lucinda Frost Jan 2 2016

I have used IQ many times and I keep coming back to them with my computer needs because they are simply, the best! I typical do not have to wait and if I do, it’s only because a part needs to be ordered and even with that, the service is still exceptionally fast. My computer problems are generally resolved/fixed that same day with absolutely NO hassles. Suffice it to say that I have been EXTREMELY satisfied and every need that I had was accomplished expeditiously and always with the utmost professionalism and genuine kindness. In addition, you will not go broke either because the prices are very reasonable and I would say, can’t be beat!. I will continue to take all of my computer needs to IQ Computer Services and I highly suggest that you do also.
-Wendy P. Nov 30 2015

Hello if its broken than Marcus and the IQ Computer Services team NEEDS to fix it. I was introduced to Marcus by my son who also knew someone who had Marcus repair a crack computer screen. For me first impressions counts. It tells me how the outcome of whatever business etc. is going to turn out. Marcus and the IQ Computer Service team fixed my computer issues RIGHT the first time. I was having issues with my hard drive and slow performance. Marcus diagnosed the issue upon speaking with him. My computer was fixed right, in a timely manner and at a great cost. I highly recommend Marcus and the IQ Computer Services to diagnose and fix all your computer needs right the FIRST time.
-Marie Bell June 28 2014

I recently had a problem with the wireless internet service card inside my Dell laptop. I found several options for repair in the Alexandria, VA area – I work up here during the spring but live in Georgia, and I needed the laptop repaired quickly. I went to the local Best Buy, and the Geek Squad informed me the computer would be sent off for the repairs for a minimum of three weeks. “Why,” I thought, “with a Geek Squad supposedly tech savvy right here inside your store?” Not wanting that, I looked elsewhere, and found Marcus and his business, IQ Computer Services. Marcus repaired the computer in a day, plus cleaned the screen and keyboard. He also brought the computer back to where I was staying. I was very impressed with his prompt repair and delivery of the laptop. Highly recommended!
-Al Coleman June 27 2014

The moment I called Marcus was helpful. He has been since I started taking my laptop to him. He fixed my screen and did updates/repairs to the system. Then, 1 fix I thought was 1 program ended up being a different one~ therefore Marcus had to help fix it again. He was willing to do so too. I greatly appreciate the time and patience he took in fixing my laptop. I didn’t want to go buy a new one either, he is very professional and knowledgeable with the computer repair. I am thankful he answered when I called and was very timely in actions. I HIGHLY RECOMMEND IQ Computer Services!!!
- Lori Sisson June 18 2014

I bought my computer from someone who custom built it. It had every program that I needed to do graphic design work, and had many files that I had yet to transfer to storage. It was an incredible workhorse. Then one night, inexplicably, my workhorse of a computer simple stopped working. It would not even connect to the monitor. Fearing the worst, I found IQ Computer services and resigned myself to perhaps having my data recovered at best. I found hope, however, in some of the reviews I read on Yahoo. So, I dropped off my modem and hoped for the best. A couple of days later I received a phone call that not only was my data intact, but that my computer was up and running. Marcus was able to clear the system of viruses, as well as getting it to run faster, and service was fast and friendly. The pricing for all of this was incredibly affordable. I recommend IQ Computer services for all of your computer service issues.
-Mick Butler June 20 2013

After a recommendation, I contacted IQ Computer Services with a broken USB drive that contained some very important files. I spoke with Marcus, who was very pleasant and knowledgeable. Despite his best efforts, he wasn’t able to fix the drive because the chip containing the data was damaged beyond repair. However, he debugged and optimized my laptop and gave me a great deal on two refurbished laptops and a new hard drive (so I never lose important files again). All are working perfectly now! He was prompt, courteous, and reasonably priced. And a veteran! Can’t go wrong here!
-Lindsey Vick June 7 2013

Testimonials

Great service, reasonable prices, prompt delivery.

Highly Recommended for Professional and Quick Computer Services

IQ Saved My CPU in 30 Minutes - Friendly Service!

Glad to have found this business.

Friendly, Professional, and Fast – Marcus is Your Go-To for Computer Repairs!

Exceptional Service and Expert Repairs - Marcus Delivers Every Time!

Quick, efficient, and personalized computer service you can trust.

Professional Service – Your Go-To Computer Experts!

Exceptional Repairs and Service Beyond Expectations – IQ Computer Delivers!

Marcus has been my computer guy for several years now

Fast, Responsive, and Above-and-Beyond Service – IQ Services Revives Your Tech!

Quick Turn Around at A Fair Price.

I will be returning for more services in the future.

College Student friendly price!

Fast, Friendly and Professional Service

Highly Responsive and Communicated Clearly

Fast, Friendly and Professional Service

Gaming PC

An incredible relief to find honest, competent help.

Exceptional Service and Support

Five stars

IQ found Viruses and returned my Lap Top to normal.

Extremely professional

Lifesavers.

Would certainly call them again should I need computer support!

I recommend IQ Computer Services for sure

HP Laptop computer

Extremely Fast

Software and Spyware

Power Port

Very professional, Knowledgeable, and Friendly

Same Service-Better Price

Could not have asked for better service!

Response time and Work time was Unbelievable

Great experience

On-Site Service

The repair cost was reasonable, the service quick and the customer service excellent.

Fair Price

I was very pleased with the service I received from IQ Computer Services.

High Level of Expertise

Virus Removal

Brand New Feel

Professional

System Issue

Broke Laptop Screen

I absolutely loved this business!

Great Customer Service

MacBook Pro Keyboard

Top Notch

Reasonable Prices

MacBook Repair

All for under $300

IQ Computer Services is the best!

Just do it. Call them

Expectations beyond surpassed

One third the cost

Corrupted Operating System Fixed - Five Stars!

Marcus and IQ Computer Services are awesome

Same day service

Marcus is now my go-to

I'd definitely go again!

Very fair prices

Literally the BEST ever!!!

CPU cooler

Professional and Efficient

Hard Drive

Extraordinarily competent and conscientious

Recover Data

Works better than ever

Go to person

Marcus has been really helpful with our situation.

Extensive internal damage

Virus removed in less than 30 minutes

Overheating Laptop Fix

Lost password recovered

Terrific Experience

Responsive, Knowledgeable and Efficient

Amazing quality of service

Available 24 Hours