Laptop and Desktop Computer Services
| No Rush 5 Business Days | Regular 2-3 Business Day | Rush Same Day Service Before Noon / Next Day | |
|---|---|---|---|
| Laptop | $149 | $199 | $349 |
| Desktop PC | $149 | $199 | $349 |
| Macbook | $199 | $249 | $349 |
| iMac Desktop | $199 | $249 | $349 |
Data Backup
| Storage Size | Pricing |
|---|---|
| Data Backup up to 1Tb | $99 |
| Data Backup up to 4Tb | $149 |
Remote Support / Online Computer Help
| Remote Support Time | Pricing |
|---|---|
| 1/2 Hour | $99 |
| 1 Hour | $199 |
Telephone Customer Support
| Telephone Computer Support Time | Pricing |
|---|---|
| 1/2 Hour | $49 |
| 1 Hour | $99 |
Business IT Support Prices
| Bronze Managed | Silver Managed | Gold Managed | |
|---|---|---|---|
| Hours (remote) | 4 | 8 | 15 |
| Hours (on-site) | 5 | 10 | 15 |
| Response (emergency) | 3hrs | 2hrs | 1hrs |
| Response Time (non-emergency) | 24hrs | 24hrs | 24hrs |
| Cost Per Month | $399 | $599 | $899 |
On Site Computer Repair
| On-Site Repair | Pricing |
|---|---|
| Diagnostic | $399 |
Bronze Managed Service Package
| Bronze Managed Service Package Options | Pricing |
|---|---|
| 1 Server 5 workstations | $399 |
| 1 Proactive Site Service Visit Per Month | |
| Preventative Maintenance | |
| Performance Evaluation- server network and all individual workstations & laptops | |
| Remote monitoring/maintenance | |
| System Defrag | |
| Software security updates | |
| Virus & spyware protection | |
| 4 Hrs-Project Planning & Emergency Response | |
| Repairs and Troubleshooting | |
| Reimage/reinstall of operating system & software | |
| Remote desktop | |
| Rapid Response | |
| Business hours (Monday-Friday 9AM-5PM EST 3 Hr Response) | |
| Weekends - after hours - Holidays (1HR max) | |
| Projects & IMAC (install - move - add - Change) | |
| Network: design - configuration - installation-software - hardware/equipment - cable | |
| Upgrades: operating system - software - hardware & equipment | |
| Licensed software | |
| Manufacture warranty on all CPUs & laptops purchased through IQ Computer Services | |
| Services extending past 12 hours billed at $90 per hour | |
| Minimum of 12-month commitment |
Silver Managed Service Package
| Silver Managed Service Package Options | Pricing |
|---|---|
| 2 Proactive Site Service Visit Per Month | $549 |
| Preventive Maintenance | |
| Bronze package plus: | |
| Data backup - off site storage & disaster recovery | |
| 8 Hrs- Project Planning & Emergency Response | |
| Repair & Troubleshooting Maintenance | |
| Virus - spyware - Adware repair & removal | |
| Remote desktop | |
| Rapid response | |
| Business hours (Monday-Friday 9AM-5PM EST 3 Hr Response) | |
| Weekends - after hours - Holidays (2HR max) | |
| Projects & IMAC (install - move - add - change) | |
| Networking: design - configuration - installation- software - hardware/equipment - cable | |
| Upgrades: operating system - software - hardware & equipment | |
| License software | |
| Manufacture warranty on all CPUs & laptops purchased through IQ Computer Services | |
| Services extending past 12 Hours billed at $75 each additional hour | |
| Minimum of 12-month commitment |
Gold Managed Service Package
| Gold Managed Service Package | Pricing |
|---|---|
| Preventative maintenance | $899 |
| Silver package plus: | |
| 15 Hrs- Project planning & Emergency Response | |
| Repair & Troubleshooting maintenance | |
| Virus - software - adware repair & removal | |
| Troubleshooting & Repair: Server - network - hardware & Software | |
| Reimage/Reinstall of operating system & software | |
| Remote desktop | |
| Rapid response | |
| Business hours (Monday-Friday 9AM-5PM EST 45min Response) | |
| Weekends - after hours - Holidays (2HR max) | |
| Projects & IMAC (install - move - add - change) | |
| Networking: design - configuration - installation-software - hardware/equipment - cable | |
| Upgrades: operating system - software - hardware - & equipment | |
| Licensed software | |
| Manufacture warranty on all CPUs & laptops purchased through IQ Computer Services | |
| Services extending past 12 hours billed at $60 each additional hour | |
| Minimum of 12-month commitment |
Data Recovery
| Data Recovery (target hard drive or media not included) Options | Pricing |
|---|---|
| up to 4TB | $399 |
Network Installation
| Network Installation Options | Pricing |
|---|---|
| Network strategy | $249 |
| File media & Printer sharing | |
| Wireless network/Router installation | |
| Test connection for proper functionally | |
| Expand existing network with additional devices | |
| Configure wireless network connection with ISP | |
| Remote access capability for all connected devices | |
| Server/workstation/network configuration | |
| Network security & encryption | |
| Customer Education |
Hardware installation
| Hardware installation Options | Pricing |
|---|---|
| Hard Drive / Optical Drive | $49 |
| Video / Sound Card | |
| CD/DVD Player / Burner | |
| Printer - Scanner - Web Cam - External Devices | |
| Modem | |
| Memory/RAM |
New PC Set Up
| New PC Set Up Options | Pricing |
|---|---|
| Connect peripherals (pc - monitor - mouse - keyboard - printer - speakers) | In Store - $149 |
| Internet configuration | In Home - $299 |
| Proper system starts up | |
| Software installation | |
| Adjust system settings & user accounts | |
| Configure outlook email account | |
| Install antivirus/spyware protection |
Diagnostic & troubleshooting services
| Diagnostic & troubleshooting services Options | Pricing |
|---|---|
| Operating system repair | $149 |
| System defrag | |
| Driver & software update | |
| Performance optimization | |
| Provide recommendations & perform necessary hardware/software upgrades | |
| Physical cleansing-clear hard drive - fans - ports of dust drill dirt etc. |
Security - Antivirus - Malware - Spyware Protection
| Security-Antivirus - malware - spyware protection Options | Pricing |
|---|---|
| Virus/spyware scan | $149 |
| Spyware/virus removal | |
| Registry & program clean up | |
| Redefine internet options-increased security settings - taskbar/shortcut clean-up & manager | |
| Browser add-on | |
| Hardware & software analysis and functionality test | |
| Customer education |
Customer Support
| Customer Support Options | Pricing |
|---|---|
| Holiday support rates | $149 |
| After hour/ weekend support rates | $99 |