Managed IT Service Package
Key Features
Bronze
Silver
Gold
Workstation Limit
8
10
15
Additonal Workstations
$100 ea.
$75 ea.
$50 ea.
Project Planning & Emergency Response
4 Hours
8 Hours
20 Hours
Repairs and Troubleshooting
Maintenance
Maintenance
– Maintenance
– Server
– Network
– Hardware
–Software
Software Install
Operating System Install
Remote Desktop Support
Rapid Response
Standard Response
(3 Hours)
Rapid Response
(2 Hours)
Express Response
(30 Minutes)
After Hours Support
0
2 Hours
4 Hours
Network Setup
Additional Hours Rate
$149 Hourly
$99 Hourly
$80 Hourly
Minimum Commitment
12 Months
12 Months
12 Months
Bronze | Silver | Gold | |
Workstation Limit | 8 | 10 | 15 |
Additonal Workstations | $100 ea. | $75 ea. | $50 ea. |
Project Planning & Emergency Response | 4 Hours | 8 Hours | 20 Hours |
Repairs and Troubleshooting | Maintenance | Maintenance | – Maintenance |
Software Install |  | | |
Operating System Install | | | |
Remote Desktop Support | | | |
Rapid Response | Standard Response | Rapid Response | Express Response |
After Hours Support | 0 | 2 Hours | 4 Hours |
Network Setup | | | |
Additional Hours Rate | $149 Hourly | $99 Hourly | $80 Hourly |
Minimum Commitment | 12 Months | 12 Months | 12 Months |
Maintenance
Bronze | Silver | Gold | |
Preventative Maintenance | | | |
Performance Evaluation | | | |
Remote Monitoring/ Maintenance | | | |
Upgrade Software | | | |
Upgrade Hardware | | | |
Monthly Proactive Site Visit/s | 1 Visit | 1 Visit | 2 Visit |
System Optimization | | | |
Security
Bronze | Silver | Gold | |
Software Security Updates | | | |
Virus & Spyware Protection | | | |
Data Backup Solutions | | | |
Disaster Recovery | | | |
Virus & Spyware Removal | | |
Additional Perks
- Manufacturer warranty on computers & equipment purchased through IQ Computer Services
- Licenses Software Management