Managed IT Service Package
| Bronze Managed Service Package-$499 | Silver Managed Service Package-$699 | Gold Managed Service Package-$999 |
1 Server 5 workstations |  | |  |
Proactive Site Service Monthy Vist | 1 Proactive Site Service Monthy Visit | 2 Proactive Site Service Monthly Visit | 2 Proactive Site Service Monthy Visit |
Preventative Maintenance | | | |
Performance Evaluation- server network, workstation & laptop | | | |
Remote monitoring/ maintenance | | | |
System Optimization | | | |
Software Security Updates | | | |
Virus & Spyware Protection | | | |
4 Hrs-Project Planning & Emergency Response | | | |
Repairs and Troubleshooting | | | |
Reimage/reinstall of operating system & software | | | |
Remote Desktop | | | |
Rapid Response | Standard Response | Rapid Response | Rapid Response |
Business Hours | (Monday-Friday 9AM-5PM EST 3 Hr Response) | (Monday-Friday 9AM-5PM EST 3 Hr Response) | (Monday-Friday 9AM-5PM EST 45min Response) |
Weekends - after hours - Holidays | 1HR max | 2 HR max | 2 HR max |
Projects & IMAC (install - move - add - Change) | | | |
Network: design - configuration - installation-software hardware/equipment | | | |
Upgrade: operating system - software - hardware & equipment | | | |
Licensed software | | | |
Manufacturer warranty on computers & equipmnent purchased through IQ Computer Services | | | |
Services over plan hours billed | $90 per hour | $75 per hour | $60 per hour |
Minimum of 12-month commitment | | | |
Data backup - off site storage & disaster recovery | | | |
8 Hrs- Project Planning & Emergency Response |
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Repair & Troubleshooting Maintenance | | | |
Virus - spyware - Adware repair & removal | | | |
15 Hrs- Project planning & Emergency Response |
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Troubleshooting & Repair: Server - network - hardware & Software |
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