• FAQ

  • What Services Does IQ Computer Services Offer?

    IQ Computer Services does much more than just computer repair.  We provide onsite IT support, virus removal, and data recovery.  Some of our lesser known services include computer training, password resets, computer recycling and secure data wipe.

    Can I wait while you do the repair?

    Yes!  We complete some repairs such as password reset, and laptop screen repair, memory upgrades, keyboard replacement in less than one hour.  Relax in our comfortable waiting area with free WiFi and TV while enjoying a complimentary beverage.  We do our best to make you feel at home.

    What type of warranty do you provide on your repair work?

    We offer 7 days of free phone and email support with every service. We offer a 1 year warranty on new laptop screens and installation service.  Other warranty varies so ask at the time of service.

    What do you mean by your 100% satisfaction guarantee?

    Our 100% satisfaction guarantee means that the issues are resolved.  If our technicians are unable fix your computer issue, your charges are limited to the diagnostic fee.  You pay once you have agreed to the price and work.  The guarantee applies to all repair work that we do - including our hardware, software, and other repair services.

    Business Services

    What Services Does IQ Computer Services Offer?

    IQ Computer Services offers more than laptop repair and computer help.  We also can set up Windows Server, troubleshoot networks, install firewalls, set up automated backups, and create a disaster recovery plan for your business.

    Desktop Repairs

    What Desktop Services Does IQ Computer Services Offer?

    IQ Computer Services can help with desktop and all in one computers.  We provide in home or office diagnostic and repairs, file recovery, spyware removal, and more.

    Can I get help carrying my big desktop computer or All in One or iMac?

    We are happy to carry in or out for you.  Please call from the parking lot for a free curbside assistance for your desktop or All-in-one PC or iMac.

    Laptop Repairs

    What Laptop Services Does IQ Computer Services Offer?

    IQ Computer Services can fix broken screens, power jacks, keyboards, and USB ports.  We also repair WiFi issues, start up problems, motherboards, memory and hard drive upgrades to name a few.

    How long will it take to repair my computer?


    Computer repair times depend on a number of variables, including our workload at the time of drop-off, time it takes to diagnose, parts availability the time it takes for a part to ship. Typically repairs take 2 to 5 business days. We offer same day upgrades such as memory or hard drive installations.  Additional rush fee may be required.

    How long will it take to repair my laptop?

    You need to get your back up and running as quickly as possible. Usually drop off your laptop for repair. We aim to perform most repairs within 1 business day of receiving your computer. Repair times vary based on part availability and job complexity.  As each repair is different, we will give a time estimate after we complete the diagnostic. Feel free to give us a call.

    Feedback and Reviews

    Where can I leave a review/testimonial to share my experience with my online friends?

    IQ Computer Services loves it when our clients share their experience with others.  You can leave a review on Google, or email us info@iqcomputerservices.com for links to popular review sites.

    Where is IQ Computer Services Located?

    Located near the corner of Kenmore Ave and North Van Dorn Street.  We are 3 miles north of I-495 exit 173 for Van Dorn St. You can find us a few blocks from I-395 Exit 4 Seminary Rd.  IQ Computer Services is easily accessible by Metro via Van Dorn St Station or Pentagon Station or riding the AT5 Dash or 28A Metro bus.

    Check out our contact us page for more details and a descriptive map.

    How can I connect with you online so I don’t miss out on what you’re doing?

    You can connect with IQ Computer Services in a few ways:

    You can...

    1. Like Us Facebook
    2. Follow on Twitter
    3. Subscribe to YouTube Channel
    4. Add us to your Google+ Circle
    5. Follow on Instagram
    6. Follow on Pinterest
    7. Join Our Newsletter
    8. Share on Yelp

    You can also join Perka where you can receive promotions, and other rewards from IQ Computer Services.

     

    Everybody says they’re trustworthy but I’ve learned that’s not always the case - why should I trust you?

    IQ Computer Services knows that building trust can be difficult in the computer repair industry which is why we’re proud that all technicians are background checked. We hold industry security certifications and training.  The owner is a military veteran with over 14 years of service safeguarding mission critical and sensitive information on a daily basis.  Client testimonials and reviews state the details of their experience with us

    Check out our Testimonial page to see what clients are saying about us.

    Honesty is foremost. Sometimes the cost of your repair is more than you should spend on your computer. We know technology better than anyone. We’ll tell you if it makes more financial sense to replace your computer with a new model. If your computer is over 4 years old, it often better to replace it.  It’s your choice, but know you would like making informed decisions. Should you purchase a new computer we are here to transfer your files from the old machine to the new one.

    There are no pressure sales at IQ Computer Services. After our diagnosis and price quote, you can decide if you want to repair it or if you think the price is too high.

    Mobile Device Repairs

    Does IQ Computer Services repair mobile devices?

    IQ Computer Services also offer android software repair, Windows tablet services, android tablet software repair.  We can help with lost and deleted files and setting up automated backup of important information.  We do not repair cell phone screens.  For more information on this check out our site iqandroid.com.

    I spilled liquid inside my computer. Is it possible to repair the damage?

    It depends on how much liquid spilled and your budget for repairs. If the computer no longer turns on you may have a damaged motherboard. Broken motherboards are often very expensive to repair. If the computer does turn on, but the keyboard and/or touchpad or other buttons don't work, then the damage may be limited to those components which is much lower cost.

    Why does IQ Computer Services work by appointments and not walk-ins?

    We set appointments to give you the best service experience. Waiting in line is no fun.  We have found that scheduling appointments to be the best way to serve clients and manage our time.  If you are not sure of an exact time, we can set a range for morning or afternoon for you.  If you need immediate assistance, please just call ahead and most times we are available to help you right away. Appointments are scheduled from 9am to 6pm on weekdays. We are closed on major holidays.

    Should I stop using file sharing programs and web sites? If so, why?

    Yes you should stop for many compelling reasons. First and most obviously it's illegal to steal content. Secondarily, many sites are hosts of viruses, spyware and other malicious software likely will infect your computer system. Go to trusted sources online, such as Netflix, iTunes, or Amazon for your digital content. 

    Can you help me wire my home network, telephone, tv and/or home theater?

    Not at this time. We do not currently offer home entertainment services. 

    Do you repair printers?

    Yes, with small business clients we have remote, on-site and emergency support availability on a contractual basis. Please call 703-594-7271 to speak with a representative.

    Does IQ Computer Services perform contractual high availability business computer services?

    Yes, with small business clients we have remote, on-site and emergency support availability on a contractual basis. Please call 703-594-7271 to speak with a representative.

    My computer is running slow. Do have viruses and/or spyware?

    In most cases yes. There can be other reasons your computer is slow or freezing.  Contact us for a diagnostic.

    Can you repair or replace laptop keyboards?

    We can repair or replace keyboards within one week on most occasions. It is generally worth repairing unless the system is more than four years old. It's important to note that we use new replacement parts for the best quality repair.

    My laptop's screen is shattered. Can you fix it? How long will it take? Is it worth repairing?

     

    My hard drive is physically broken. Can you still recover my data?

    This varies on how the drive is broken. If it is an external drive, sometimes this is a failure we can work around. If it is an internal drive and it is making strange clicking noises, spinning up and down over and over or not powering on at all, there's a chance we may not be able to recover the data in house.  We have a data recovery partner for extreme cases.  Please call us at 703-594-7271 and we'll help you assess the situation.

    I have data that is lost. The drive still works but I can't get to it. Can you recover my data?

    Always back up! If you don't have an external drive, get one. Automated backup software takes the hassle out of backing up your important data.  Keep multiple backups in separate locations if possible.

    How can I keep my data safe?

    Always back up! If you don't have an external drive, get one. Automated backup software takes the hassle out of backing up your important data.  Keep multiple backups in separate locations if possible.

    Is it safe to click on links in e-mails or instant messages?

    Unless you are absolutely 100% sure of the message source, it is not safe. There are many scams, spams and viruses ever increasingly finding their way in to computers around the world. It is more important than ever to be safe, rather than sorry. Be very careful with social networking, file sharing and other questionable websites.

    Do you work with other operating systems such as Linux?

    Yes! We work with many Linux distributions, including Ubuntu, Mint, Red Hat and more. 

    Do you repair Apple (Mac) computers and laptops with screen, keyboard, hard disk, memory and other problems?

    Sometimes this is a sign of overheating or it also may be a faulty hardware component, such as a power supply, memory module motherboard or video card. If the system feels hot we can clean the internal fans. This is something that requires immediate attention to prevent permanent damage.

    Why does my computer shut itself down all the time?

    Sometimes this is a sign of overheating or it also may be a faulty hardware component, such as a power supply, memory module motherboard or video card. If the system feels hot we can clean the internal fans. This is something that requires immediate attention to prevent permanent damage.

    I noticed my CD/DVD drive does not read discs anymore or won't eject. Do I need a new drive?

    The answer is most likely yes. Sometimes this condition can be repaired, but other times the disc drive may be a lost cause. If you have a PC you are in luck because replacement optical drives are inexpensive. Apple DVD drives and the labor involved is usually more expensive so it may be better to get an external drive.

    When I'm watching a video or playing a game my computer gets a blue screen or shuts down. What's wrong with it?

    This can happen if your system is overheating or you have a lot of (unnecessary) programs running at once. Other times you may simply need more memory to meet your usage requirements. Please call us at 703-594-7271 so we may help you assess the situation. 

    I accidentally dropped my laptop computer. Now it’s not working properly. Is repair possible?

    It may be possible be to repair your laptop, but we will have to diagnose it and assess the problem(s) involved. Please provide as much information as you can about the circumstances that caused the damage and what's happening with the computer now. Don't use your damaged computer because it can make the damage worse.

    Do you charge for your services?

    Yes, we charges flat rates for most issues. We do not provide free computer repair.

    Does my factory warranty cover Software problems or viruses/spyware?
    Software problems or viruses/spyware are not covered under the standard manufacturer’s warranty. Manufacturer’s warranty covers failure of the hardware components of your computer due to defects.

    What are flat rates?
    Refers to a pricing structure that charges a single fixed fee for a service, regardless of time.

    Will I need to drop off anything besides the computer? 
    Yes, when bringing in your notebook or laptop for repair, please bring along the AC adapter or power cord for the machine, as we may not have the right cables for your specific model of notebook. For desktop computers we have the necessary cables and accessories to get a machine up and running. 

    Is there a return policy on parts?
    For repair parts there are no returns.

    What is a customer installable part?
    If the part does not require tools, ESD prevention, or disassembly of the computer of any kind, then it is customer installable. Examples would include some laptop batteries, AC adapters, desktop keyboards, and mice.

    What is a repair part?
    A repair part is one the Hardware Service Department installed to replace a faulty part. The faulty part turn is recycled responsibly.

    What computers do you work on? 
    IQ Computer Services provides repair on Acer, Apple, Asus, Dell, HP/Compaq, IBM/Lenovo, Samsung, Sony, Toshiba, computers, and on HP printers. We fix most major brand computers that are out of warranty.