Frequently Asked Questions And Answers

Frequently Asked Questions

Our Services

What Services Does iQ Computer Services Offer?

iQ computer Services does much more than just computer repair. We provide onsite IT support, virus removal, and data recovery. Our lesser-known services include password resets, computer recycling, and secure data wipe.

How long will it take to repair my computer?

Repair times can depend on many factors. These include current workload, difficulty to diagnose, part shipping, and backorders. Typical repairs take 3 to 5 business days. Same-day upgrades such as memory or hard drive installations.

What computers do you work on? 

We fix most major brand computers that are out of warranty. Bring your Acer, Apple, Asus, Dell, HP/Compaq, Samsung, Sony, Toshiba, IBM/Lenovo computers.

Do you work with other operating systems such as Linux?

Yes! iQ will install, upgrade Linux distributions, including Ubuntu, Mint, Fedora, CentOS, and more.

My computer is running slow. Do have viruses and/or spyware?

You might have a virus. Let us scan your computer for virus infections. Call us at (703) 594-7271 (VA) or (301) 678-9840 (MD) for a virus removal estimate.

Do you charge for your services?

Yes, we charge a flat rate for most issues.

What are flat rates?

A fixed fee for a service or project regardless of time is flat pricing.

What is a repair part? 

A repair part is a professionally installed part. The faulty part is recycled.

You Should Know

Will I need to drop off anything besides the computer? 

Yes, when bringing in your laptop for repair, please bring along the AC adapter or power cord. We need to test that too. For desktop computers, we have the necessary cables and accessories to get a up and running.

Why does iQ Computer Services work by appointments and not walk-ins?

We set appointments to give you the best service experience. Waiting in line is no fun. Scheduling appointments allow us to serve you and manage our time. If you are not sure of an exact time, we can set a range for morning or afternoon. If you need immediate help, please call ahead to see if we are available to help you right away.

What type of warranty do you provide on your repair work?

Most new laptop screens come with 1-year warranty service. Other parts warranty varies.

Is there a return policy on parts? 

You can not return parts.

Can I wait while you do the repair?

No. There isn't a waiting area. You can drop off or wait in your car for short repairs.

What do you mean by your 100% satisfaction guarantee?

Our 100% satisfaction guarantee means that resolved the issues. If our technicians are unable to fix your computer issue, only pay the diagnostic fee. Please pay once you agree to the price and work. The guarantee applies to all repair work.

How much is too much to spend?

Sometimes the cost of your repair is more than what your computer is worth. We'll tell you if it makes more sense to replace your computer with a new model. Generally, if your computer is over 4 years old, it is often better to replace it. Get help you make an informed decision. Should you decide to buy a new computer, we are here to transfer your files from the old one to the new one. After our diagnosis and price quote, you decide what option is best for you.

Software problems or viruses/spyware?

Software problems or viruses/spyware are not covered under the manufacturer's warranty. The factory warranty covers the failure of the hardware components.

Business Services

What Services Does iQ Computer Services Offer?

iQ Computer Services offers more than just laptop repair and computer help. We also troubleshoot networks, install firewalls, and set up automated backups.

Does iQ Computer Services perform contract business computer services?

Yes. Small business clients have remote, on-site, and emergency support on annual contracts. Please call (703) 594-7271 (VA) or (301) 678-9840 (MD) to for details.

Repair Services

What Desktop Services Does iQ Computer Services Offer?

iQ Computer Services helps with desktop and all-in-one computers. We provide in-home or office diagnostic and repairs, file recovery, spyware removal, and more.

What Laptop Services Does iQ Computer Services Offer?

iQ Computer Services can fix broken screens, power jacks, keyboards, and USB ports. We also repair WiFi issues, start-up problems, motherboards, hard drives, and DVD drives.

Can you repair or replace laptop screens?

We can repair broken laptop screens within one week on most occasions. It is generally worth repairing unless the system is more than four years old. It's important to note that we use new replacement parts for the best quality repair.

Do you repair printers?

Yes, we can help with your printer. It would probably be best to help with this issue in person. We do offer in-home support for these issues.

Can you help with my telephone, TV home theater, or game system?

Not at this time. We do not currently offer home entertainment services.

Do you repair Apple (Mac) computers and laptops with screens, keyboards, hard disks, memory, and other problems?

Yes. We can perform Apple repairs for you.

Does iQ Computer Services repair mobile devices?

iQ Computer Services also offer android software repair, Windows tablet services, android tablet software repair. We can help with lost and deleted files and setting up an automated backup of important information. We do not repair cell phone screens. For more information on this visit our site iqandroid.com.

Can you help me if I bought my computer parts from elsewhere?

Yes, we can assemble any computer provided it has the necessary parts. However, we could run into compatibility issues when components are bought from several different sources. We need to review your parts first.

What is a customer installable part? 

If the part does not require tools, ESD prevention, or disassembly of the computer of any kind, then it is customer installable. Examples would include notebook batteries, AC adapters, desktop keyboards, and mice.

Common Issues

Why does my computer shut itself down all the time?

It may be a faulty hardware component, such as a power supply, memory module motherboard, or video card.

Why is my computer get really hot?

Your computer is overheating. There are many possible causes. This often happens because the fans are clogged with dust. If the system feels hot it requires immediate attention to prevent permanent damage. Bring it in for internal cleaning.

When I'm watching a video or playing a game my computer gets a blue screen or shuts down. What's wrong with it?

This can happen if your computer gets too hot or you have a lot of programs running. You may need more memory to meet your usage requirements. Please call us at (703) 594-7271 (VA) or (301) 678-9840 (MD) so we may help you assess the situation.

I noticed my CD/DVD drive does not read discs anymore or won't eject. Do I need a new drive?

The answer is most likely yes. Sometimes this condition can be repaired, but other times the disc drive may be a lost cause. If you have a PC you are in luck because replacement optical drives are inexpensive. Apple DVD drives and the labor involved is usually more expensive so it may be better to get an external drive.

I accidentally dropped my laptop computer. Now it’s not working properly. Is repair possible?

It may be possible be to repair your laptop, but we will have to diagnose it and assess the problem(s) involved. Please provide as much information as you can about the circumstances that caused the damage and what's happening with the computer now. Don't use your damaged computer because it can make the damage worse.

My laptop's screen is shattered. Can you fix it? How long will it take? 

Yes. iQ can fix your broken computer screen. We would order the part for you and install it. The average time that it would take for this repair is around 3 to 5 business days. We also offer rush services and have it done for you in about 1 to 2 business days.

Is my computer worth repairing?

Based on how old it is, determines if it should be repaired. If your computer is older than 4 years old it would probably be best to purchase a new computer.

My hard drive is physically broken. Can you still recover my data?

This varies on how the drive is broken. Whether it is an external hard drive or an internal hard drive it's possible to recover your data. If we are not able to recover your data in-house we have a data recovery partner for extreme cases. If you hear a strange clicking noise, or your computer is not powering on, call us at (703) 594-7271 (VA) or (301) 678-9840 (MD).

I spilled liquid inside my computer. Is it possible to repair the damage?

It depends on how much liquid spilled and how long ago it happened. You should turn it off and unplug it and bring it in right away. The sooner you bring the computer in the more likely we can repair it.

Your Safety 

I'm afraid to leave my sensitive information. Why should I trust you?

It's smart to have concerns about your privacy. We’ve background-checked all technicians and administrative staff. We hold industry security certifications and training. The owner is a military veteran with over 14 years of service safeguarding mission-critical and sensitive information on a daily basis. Hear what previous client testimonials and reviews say about the experience with us.

Check out our Testimonial page to see what clients are saying about us.

How can I keep my data safe?

Always back it up! If you don't have an external drive, get one. Automated backup software takes the hassle out of backing up your important data. Keep multiple backups in separate locations if possible.

Is it safe to click on links in e-mails or instant messages?

Unless you are absolutely 100% sure of the message source, it is not safe. There are many scams, spams, and viruses ever-increasingly finding their way into computers around the world. It is more important than ever to be safe, rather than sorry. Be very careful with social networking, file sharing, and other questionable websites.

Should I stop using file-sharing programs and websites? If so, why?

Yes, you should stop for many compelling reasons. First and most obviously it's illegal to steal content. Secondarily, many sites are hosts of viruses, spyware, and other malicious software that likely will infect your computer system. Use a trusted source online, such as Netflix, iTunes, or Amazon for your digital content.

Gaming Computer Builds

Do you build custom computers?

Yes, we build custom desktop computers for gaming and professional use. You choose your personalized computer components that meet your needs and our experts will assemble and configure it. Bring us your parts list for approval, prior to the build.

How does the pricing work?

  • Basic builds fall into Tier 1 and include installing a motherboard, CPU processor, RAM Memory, HDD or SSD storage, and power supply PSU - $129.99
  • Most Tier 2 builds include installing a motherboard, CPU processor, RAM Memory, HDD or SSD Storage, power supply PSU and Operating System - $199.99
  • Tier 3 builds include installing a motherboard, CPU processor, RAM Memory, HDD or SSD storage, power supply PSU, Operating System, graphics card, and closed-loop water cooling - $299.99

Do you do Intel or AMD-based builds?

iQ builds both Intel and AMD custom computers. You choose, we build it.

What if I don't know exactly what to get for my custom build?

Our expert PC builders are knowledgeable in the latest components and compatibility issues. We will talk it over with you to help you select what will best meet your needs.

What if I am not a gamer?

Custom builds are not only for gamers. We design for all kinds of users. For example, entry-level computer user that wants to control the components in the system to high powered AI machines. We’ll create the perfect computer system for you.

How long does it take to go from boxes of parts to a working computer?

It really depends on the level of complexity of the build. Most custom builds are eligible for rush same-day service. Regular turnaround time averages between 3 to 5 business days.

Feedback and Reviews

Where can I leave a review/testimonial to share my experience with my online friends?

iQ Computer Services loves it when our clients share their experiences with others. You can leave a review on Google Plus, or email us info@iqcomputerservices.com for links to popular review sites.

Where is iQ Computer Services Located?

iQ Computer Services is conveniently located at 4215 Downing St Annandale VA 22003. Our new Maryland location is 12506 Guinevere Rd, Glenn Dale, MD 20769

Check out our contact us page for more details and a descriptive map.

How can I connect with you online so I don’t miss out on what you’re doing?

You can connect with iQ Computer Services in a few ways:

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