• FAQ

  • Apple Repairs

    What Services Does IQ Computer Services Offer?

    IQ Computer Services does much more than just computer repair.  We provide onsite IT support, virus removal, and data recovery.  Some of our lesser known services include computer training, password resets, computer recycling and secure data wipe.

    Can I wait while you do the repair?

    Yes!  We complete some repairs such as password reset, and laptop screen repair in less than one hour.  You can wait in our comfortable waiting area with free WiFi and TV.  We do our best to make you feel at home.

    What type of warranty do you provide on your repair work?

    We offer 7 days of free phone and email support with every service. We offer a 1 year warranty on new laptop screens and installation service.  Other warranty varies so ask at the time of service.

    What do you mean by your 100% satisfaction guarantee?

    Our 100% satisfaction guarantee means that the issues are resolved.  If our technicians are unable fix your computer issue, your charges are limited to the diagnostic fee.  You pay once you have agreed to the price and work.  The guarantee applies to all repair work that we do - including our hardware, software, and other repair services.

    Business Services

    What Services Does IQ Computer Services Offer?

    IQ Computer Services offers more than laptop repair and computer help.  We also can set up Windows Server, troubleshoot networks, install firewalls, set up automated backups, and create a disaster recovery plan for your business.

    Desktop Repairs

    What Desktop Services Does IQ Computer Services Offer?

    IQ Computer Services can help with desktop and all in one computers.  We provide in home or office diagnostic and repairs, file recovery, spyware removal, and more.

    Laptop Repairs

    What Laptop Services Does IQ Computer Services Offer?

    IQ Computer Services can fix broken screens, power jacks, keyboards, and USB ports.  We also repair WiFi issues, start up problems, motherboards, hard drives and DVD drives.

    How long will it take to repair my laptop?

    You need to get your back up and running as quickly as possible. Usually drop off your laptop for repair. We aim to perform most repairs within 1 business day of receiving your computer. Repair times vary based on part availability and job complexity.  As each repair is different, we will give a time estimate after we complete the diagnostic. Feel free to give us a call.

    Feedback and Reviews

    Where can I leave a review/testimonial to share my experience with my online friends?

    IQ Computer Services loves it when our clients share their experience with others.  You can leave a review on Google Plus, or email us info@iqcomputerservices.com for links to popular review sites.

    Where is IQ Computer Services Located?

    IQ Computer Services is conveniently located 1591B N Van Dorn St, in Alexandria, Virginia.  A block away from the corner of Kenmore Ave and North Van Dorn St.  We are 3 miles north of I-495 exit 173. You can find us a few blocks from I-395 Exit 4 Seminary Rd.  IQ Computer Services is easily accessible by Metro via Van Dorn St Station or Pentagon Station or riding the AT5 Dash bus.

    Check out our contact us page for more details and a descriptive map.

    How can I connect with you online so I don’t miss out on what you’re doing?

    You can connect with IQ Computer Services in a few ways:

    You can...

    1. Like Us Facebook
    2. Follow on Twitter
    3. Subscribe to YouTube Channel
    4. Add us to your Google+ Circle
    5. Follow on Instagram
    6. Follow on Pinterest
    7. Join Our Newsletter
    8. Share on Yelp

    You can also join Perka where you can receive promotions, and other rewards from IQ Computer Services.

     

    Everybody says they’re trustworthy but I’ve learned that’s not always the case - why should I trust you?

    IQ Computer Services knows that building trust can be difficult in the computer repair industry which is why we’re proud that all technicians are background checked. We hold industry security certifications and training.  The owner is a military veteran with over 14 years of service safeguarding mission critical and sensitive information on a daily basis.  Client testimonials and reviews state the details of their experience with us

    Check out our Testimonial page to see what clients are saying about us.

    Honesty is foremost. Sometimes the cost of your repair is more than you should spend on your computer. We know technology better than anyone. We’ll tell you if it makes more financial sense to replace your computer with a new model. If your computer is over 4 years old, it often better to replace it.  It’s your choice, but know you would like making informed decisions. Should you purchase a new computer we are here to transfer your files from the old machine to the new one.

    There are no pressure sales at IQ Computer Services. After our diagnosis and price quote, you can decide if you want to repair it or if you think the price is too high.

    Mobile Device Repairs

    Does IQ Computer Services repair mobile devices?

    IQ Computer Services also offer android software repair, Windows tablet services, android tablet software repair.  We can help with lost and deleted files and setting up automated backup of important information.  We do not repair cell phone screens.  For more information on this check out our site iqandroid.com.

     

    I spilled liquid inside my computer. Is it possible to repair the damage?

    It depends on how much liquid spilled and your budget for repairs. If the computer no longer turns on you may have a damaged motherboard. Broken motherboards are often very expensive to repair. If the computer does turn on, but the keyboard and/or touchpad or other buttons don't work, then the damage may be limited to those components which is much lower cost.

    We feel it is important keep our operations orderly and give every client hands-on service with a technician. Appointments are scheduled from 10am to 6pm on weekdays. We are closed on major holidays. Please call us today at 703-594-7271 if you're having computer troubles. 

    Why does IQ Computer Services work by appointments and not walk-ins?

    We set appointments to give you the best service experience. Waiting in line is no fun.  We have found that scheduling appointments to be the best way to serve clients and manage our time.  If you are not sure of an exact time, we can set a range for morning or afternoon for you.  If you need immediate assistance, please just call ahead and most times we are available to help you right away.

    Should I stop using file sharing programs and web sites? If so, why?

    Yes you should stop for many compelling reasons. First and most obviously it's illegal to steal content. Secondarily, many sites are hosts of viruses, spyware and other malicious software likely will infect your computer system. Go to trusted sources online, such as Netflix, iTunes, or Amazon for your digital content.

     

    Can you help me wire my home network, telephone, tv and/or home theater?

    Not at this time. We do not currently offer home entertainment services. 

    Do you repair printers?

    Yes, with small business clients we have remote, on-site and emergency support availability on a contractual basis. Please call 703-594-7271 to speak with a representative.

    Does IQ Computer Services perform contractual high availability business computer services?

    In most cases, yes. This can also happen if your system is overheating or you have a lot of (unnecessary) programs running at once. Other times you may simply need more memory to meet your usage requirements. Please call us at 703-594-7271 so we may help you assess the situation. 

    My computer is running slow. Do have viruses and/or spyware?

    In most cases yes. Please call us at 703-594-7271 for an estimate.

    Can you repair or replace laptop keyboards?

    We can repair broken laptop screens within one week on most occasions. It is generally worth repairing unless the system is more than four years old. It's important to note that we use new replacement parts for the best quality repair.

    My laptop's screen is shattered. Can you fix it? How long will it take? Is it worth repairing?

    This varies on how the drive is broken. If it is an external drive, sometimes this is a failure we can work around. If it is an internal drive and it is making strange clicking noises, spinning up and down over and over or not powering on at all, there's a chance we may not be able to recover the data. Please call us at 703-594-7271 and we'll help you assess the situation.

    My drive is physically broken. Can you still recover my data?

    In most cases we can. Please give us a call at 703-594-7271 and we'll schedule an appointment for an estimate.

    I have data that is lost. The drive still works but I can't get to it. Can you recover my data?

    Always back up! If you don't have an external drive, get one. Automated backup software takes the hassle out of backing up your important data.  Keep multiple backups in separate locations if possible.

    How can I keep my data safe?

    Unless you are absolutely 100% sure of the message source, it is not safe. There are many scams, spams and viruses ever increasingly finding their way in to computers around the world. It is more important than ever to be safe, rather than sorry. Be very careful with social networking, file sharing and other questionable websites.

    Is it safe to click on links in e-mails or instant messages?

    Yes! We work with many Linux distributions, including Ubuntu, Mint, Red Hat and more.

    Do you work with open source operating systems such as Linux?

    Yes, we are able to repair Apple (Mac) computers and laptops. Usually our prices are much more affordable than other shops and even Apple. We can repair both new macbook and imac computers.

    Do you repair Apple (Mac) computers and laptops with screen, keyboard, hard disk, memory and other problems?

    Sometimes this is a sign of overheating or it also may be a faulty hardware component, such as a power supply, memory module motherboard or video card. If the system feels hot we can clean the internal fans. This is something that requires immediate attention to prevent permanent damage.

    Why does my computer shut itself down all the time?

    The answer is most likely yes. Sometimes this condition can be repaired, but other times the drive may be a lost cause. If you have a PC you are in luck because replacement drives are inexpensive. Apple drives and the labor involved is usually more expensive so it may be better to get an external drive.

    I noticed my CD/DVD drive does not read discs anymore or won't eject. Do I need a new drive?

    Often times this is a sign of a bad hardware, software or memory module. Dust inside the computer or a failing fan can cause this. Make note of any recently installed hardware or software.  If you can't replace the parts or clean it up safely, contact us and we can help.

    When I'm watching a video or playing a game my computer gets a blue screen or shuts down. What's wrong with it?

    It may be possible be to repair your laptop, but we will have to diagnose it and assess the problem(s) involved. Please provide as much information as you can about the circumstances that caused the damage and what's happening with the computer now. Don't use your damaged computer because it can make the damage worse.

    I accidentally dropped my laptop computer. Now it’s not working properly. Is repair possible?

    Do you charge for your services?
    Yes, we charges flat rates for most issues.

    Does my factory warranty cover Software problems or viruses/spyware?
    Software problems or viruses/spyware are not covered under the manufacturer’s warranty. Manufacturer’s warranty covers failure of the hardware components of your computer.

    What are flat rates?
    Refers to a pricing structure that charges a single fixed fee for a service, regardless of time.

    How long will it take to repair my computer?
    Repair times can depend on a number of variables, including warranty status, the workload at the time of drop-off, the time it may take to diagnose, the time it takes for a part to ship, and whether the part is on backorder. Typically repairs take 2 to 5 business days. Same day upgrades such as memory or hard drive installations.

    Will I need to drop off anything besides the computer?
    Usually no. Most of the time we have the necessary cables and accessories to get a machine up and running. Notebook computers are an exception to this rule; if you are bringing in your notebook for repair, please bring along the AC adapter or power cord for the machine, as we may not have the right cables for your specific model of notebook.

    Is there a return policy on parts?
    For repair parts there are no returns.

    What is a customer installable part?
    If the part does not require tools, ESD prevention, or disassembly of the computer of any kind, then it is customer installable. Examples would include notebook batteries, AC adapters, desktop keyboards, and mice.

    What is a repair part?
    A repair part is one the Hardware Service Department installed to replace a faulty part. The faulty part turn is recycled responsibly.

    What computers do you work on?
    IQ Computer Services provides repair on Apple, Dell, HP/Compaq, IBM/Lenovo computers, and on HP printers. We fix most major brand computers that are out of warranty.

     

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